Account Bill: 80% of Customers Surveyed Would Prefer a Single Bill
Account Billing – a win, win and win solution to improve the customer billing experience.
Consolidating your customers’ billing has direct and immediate benefits.
- Installment fees are charged at the account level not the policy level, so no matter how many policies are part of the account, only one fee is charged.
- Your customers have only one check to write or one online recurring payment profile to maintain.
- Your customers have only one bill to review versus several, which increases satisfaction. In fact, account billed customers have the highest satisfaction rate of any segment when rating the clarity of their bill, including the single policy customer.
Getting started with account bill is easy. Fill out the
Account Bill Form,
click submit and you will receive an acknowledgement e-mail when the request has been completed. Going forward, Chubb will be messaging the availability of account bill on customer bills, and will also be creating an account bill information page on our website.
To learn more about the account bill process, review FAQ’s and access the enrollment form, visit the billing section of the Agent Connection website. If you have questions regarding the program please, please contact your underwriter or local marketing specialist
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