Three new billing inserts began mailing on September 5th that were all designed to support the retention of Chubb policies. All three were created as “soft touch points” to inform our mutual customers about ways to make their relationships with us easier, more convenient, and an even better value. All three support the “choice and control” that our customers tell us they are looking for, and provide unique opportunities for conversations with you. Please keep in mind that our mail fulfillment center only segments mailings according to whether they are associated with new lines or renewals, so the inserts described here are being mailed to customers in all states.

For more, please click here.

You can now have your direct bill commission payments in your account up to 5 days faster by enrolling in Chubb’s direct deposit of commissions program - no more sifting through the mail each month to see if your check has arrived. Your commission payment will automatically be sent electronically to the bank you specify and deposited in your account during the beginning of the month in which commission is paid. Sign up is only required once and you do not need to worry about getting your check to the bank ever again.

Enrolling is quick and easy. click here to open and download an instruction document on how to enroll using the @chubb application. Simply follow the numbered steps presented.

When traveling for business or pleasure, your Signature Passport clients can have peace of mind that assistance is just a phone call away if an emergency occurs. Signature Passport policyholders have 24/7 access to medical and travel assistance services around the world.

Effective January 1, 2014, Chubb will partner with our new global provider — Europ Assistance — to offer leading medical and travel assistance services. Europ Assistance has a local presence in 200 countries and territories worldwide, including 40 assistance centers staffed with multilingual assistance coordinators, case managers and medical staff. Medical assistance, medical evacuation and repatriation services will remain the same with Europ Assistance; however policyholders will also experience an expansion of services with the introduction of access to the vendor’s Travel Risk Intelligence Portal website (TRIP). Europe Assistance replaces our prior vendor, Frontier Medex.

For more, please click here.

We introduced the Masterpiece Premium Discount Summary in February, to provide our mutual customers with useful information about their premium discounts in a clear, concise format. We have received positive feedback in response to this first step toward improving premium clarity to our customers.

Our next step, beginning September 30, 2013, is to discontinue generating a Masterpiece Rate Sheet, except for the state specific circumstances listed below. This document was originally designed decades ago to describe our simple rating structures when agencies did not yet have policy rate data on in-house systems. We have heard from you that the rate sheet is no longer useful and in the few states where we have still included the rate sheet in the policy paper, many customers have complained that it is not easy to read or understand.

For compliance purposes, we will continue to provide the Masterpiece Rate Sheet only to the following customers: those with homeowners policies in FL, those with mine subsidence coverage in IL, those with auto and excess liability coverages in NV; and those with any form of coverage in CA, KY, or SC.

Please contact your assigned Chubb Personal Insurance marketing specialist or underwriter if you have any questions.

Here’s something your clients should consider adding to their back-to-school shopping lists: identity theft protection tips and supplies.

It’s that hectic time of year again when parents are repeatedly asked to share their children’s personal information for school registrations, sports sign-up forms and dorm move-ins. But parents may be exposing their children to fraud when they’re filling out those forms. Every year, nearly 500,000 children under the age of 18 fall victim to identity theft. Identity thieves often target kids because they have pristine credit profiles and dormant Social Security numbers (SSNs).

Before providing sensitive data to schools, daycare centers, sports programs, activity clubs, doctors’ offices and libraries, parents need to ask how the information will be used, stored, disposed and accessed. They may be surprised to find that “required” information isn’t so necessary after all.

For more, please click here.