When traveling for business or pleasure, your Signature Passport clients can have peace of mind that assistance is just a phone call away if an emergency occurs. Signature Passport policyholders have 24/7 access to medical and travel assistance services around the world.

Effective January 1, 2014, Chubb will partner with our new global provider — Europ Assistance — to offer leading medical and travel assistance services. Europ Assistance has a local presence in 200 countries and territories worldwide, including 40 assistance centers staffed with multilingual assistance coordinators, case managers and medical staff. Medical assistance, medical evacuation and repatriation services will remain the same with Europ Assistance; however policyholders will also experience an expansion of services with the introduction of access to the vendor’s Travel Risk Intelligence Portal website (TRIP). Europe Assistance replaces our prior vendor, Frontier Medex.

Travel Risk Intelligence Portal (TRIP)
This new website features information and tools to support our Signature Passport customers before and during trips. It contains real-time, destination-based health, security and travel-related information:

• Country and city risk ratings and profiles
• Health, medical, safety and security reports per locale
• Details on business conduct, transportation, holidays, currency exchange rates, etc.
• Mitigation tips and consulate contacts
• News and real-time security alerts
• General travel information

Beginning on September 20, 2013, all Signature Passport policyholders will receive announcement of our vendor change, along with new ID cards containing new contact information. A cover letter will also be included with the announcement containing information as to how clients can access the TRIP portal and complete a simple, one-time registration process. All of the Signature Passport printed marketing collateral has also been updated with the new vendor information and will be posted and available prior to the vendor change date of January 1, 2014. The Signature Suite brochure has also been updated with the vendor change.

For your reference, contact information for Europe Assistance is provided below:

Europ Assistance Emergency Contact Information
From the U.S. and Canada call toll-free: 1-877-941-6195
From other international locations call collect: 1-240-330-1592

Travel Risk Intelligence Portal
To access real-time information and tools to support travelers before and during trips, visit www.chubb.com/travelhelp/cpi.

We are pleased to offer our Signature Passport customers access to this new, premier vendor and the noted expansion of valuable services. Should you have any questions, please contact your servicing Chubb Personal Insurance Marketing Specialist or Underwriter.