<Interaction Type="FAQ" ContentFolder="proj_content" Title="Masterpiece Real-time® (MPRT) FAQs &amp; Answers For Agents And Brokers" Numbering="0" animation="bounce" contentfont="Articulate" jpegquality="80" autoplay="false" autoplayduration="5" headingfont="Articulate" navfont="Articulate" soundeffects="true" volumebutton="true" audioquality="low" audiocustombitrate="br112Kbps" audiocustomfrequency="fq12KHz" audiocustomchannel="ccMono" navbuttons="true" forceorder="false" detectflashver="true" version="2.3.1005.1623" borderstyle="round_inset">
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  <steps>
    <Step id="3f51d3c4-4729-4bca-aebe-00053e63a8f9" name="How do I copy data from my Agency Management System into MPRT?&#xA;" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Highlight the information being copied and press the 'Ctrl + Insert' keys. &lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;In MPRT, place your cursor in the field to receive the data and press the 'Shift + Insert' keys.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="1893aeef-81ab-4e1f-be19-e96f3d48e8bd" name="How does a Broadcast Message affect agent processing?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;When a catastrophe-related broadcast message is in effect for a given geographic area, quoting , binding or issuance of new lines or endorsements in the broadcast message area is suspended. All policies containing a location in a broadcast message area are inaccessible to agents. When a broadcast message is lifted, backdating of transactions prior to the broadcast message start date is also blocked.  Please contact Customer Service Center (CSC) at 1.800.248.2275 if you need endorsements for other locations on the policy not covered by the broadcast message.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="24a85faf-6e43-4871-8b76-f0f474aee0a8" name="What is capping?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Capping is a limit - usually referring to a dollar amount limit for a coverage.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="e0422190-9560-46ef-bc09-2bf4f64df1e0" name="How are losses handled on home/vehicle policies?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Homeowner's and vehicle coverage policies interface with ChoicePoint loss data to verify losses on a policy. If a loss can't be verified systematically, the policy will refer to CSC's CLUE Unit for further review. Always ensure a policy is not pending with the CLUE Unit before creating new transactions on the policy.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;To determine if a policy is pending with the CLUE Unit: On the 'Policy Transaction History' screen, highlight any open transactions in the top section of the screen. In the text fields underneath the top section, look for the 'Transaction Description' field. If the description is &quot;Pending CLUE&quot;, the transaction is currently under review. Do not create any additional transactions for this policy until CLUE review is complete and the pending transaction issues.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="a12a99a1-999f-4a2b-bc8f-d4764ef76400" name="What is a concurrent transaction?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Transactions that pass all system edits and issue without routing to an Underwriter’s in-box for approval are referred to as concurrent transactions.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="06922ddc-9021-4cc9-8065-4ac8ba935abe" name="What is countersigning?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Countersigning is a process enabling an agent from one state to write business in another state. The state of risk may require a resident agent to sign any insurance risk in their state and possibly be paid a portion of the commission. A state may not require countersigning but can be retaliatory. Retaliatory states require countersigning if the agent’s resident state requires it. Policies noted as Pending Countersigning follow an internal process to meet the requirements of the risk in question. &lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;Note:&lt;/b&gt; Non-resident licensing requirements are separate from countersigning requirements.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="dad5a312-0678-4c3e-80d0-3b1d0ba67338" name="What happens when an Underwriter declines a transaction?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;If a transaction refers to the Underwriter and the Underwriter declines issuance of the transaction there are two possible results. New line policies will revert to open quote status. Declined endorsements are seen as voided transactions immediately following the declination and are systematically deleted in overnight processing. The only functionality in a voided endorsement before the system deletes it is - a Valuable Articles schedule on the declined transaction can be copied into another policy.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="d6fe7575-359b-485a-b067-f37b2cc76618" name="How am I told an entry is not valid?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Initially you will see errors in the message box at the very bottom of the screen. The error message will be in bold red text. You can click the “Next” button to continue processing without correcting the error, but will be presented with the error on a summary screen at either rate and/or issue. &lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;A summary of errors can be presented to the user at rate and/or issue. Clicking on each error - whenever possible - brings user to the screen where the error occurred. The field(s) in question are highlighted in yellow, the field displays as **error** and bold red text explaining the problem will display in the white box scrollable field at the bottom of the screen. Help text specific to the screen in question may provide further clarification.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="edb4ae18-8151-4191-92a2-daddb6e97b16" name="How is Family Protection coverage added to a policy?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;The coverage usually is added to a policy by endorsement. However, if the coverage was recently introduced in a state, there may be a system block of such endorsements until policies renew. In these cases, a separate standalone family protection policy must be created. Because there are special handling concerns with this policy and the original policy’s renewal, these transactions are handled by Customer Service Center's staff.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="08da4ac7-f7e7-47cf-b935-04d8255dac41" name="What supporting documentation is needed to process Named Insured changes,Driver Training credits, cancellations, etc.?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Due to the nature of the data, Customer Service Center must process all the transactions listed below once supporting documentation has been received. The system will determine which FAX Forms are needed and will suspend the issuance of the transaction until the forms (and their supporting documentation - if applicable) are received and approved by Customer Service Center. FAX Forms were created in MPRT to clarify the documentation needed.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;If the FAX Form is accessed while the transaction is still open, the policy number, Named insured, producer code, agency name, transaction effective date, date requested and version number will prefill (and cannot be changed). The FAX Form can also be accessed without opening a policy, by selecting &quot;For Agents&quot; in the right hand navigation column. All header information is available for entry to identify the FAX Form with the supporting documentation.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Please FAX all forms along with the required documentation (as applicable) as listed below to the Customer Service Center Processing Unit at (888) 684-2200 to process the transaction.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="7086139f-2efd-44b3-827b-0753e7a2451c" name="How is Agreed Value determined?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Please provide one of the following to support an Agreed Value 30% higher than the Average Retail Cost:&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Vehicle Bill of Sale or&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Vehicle Appraisal&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="16ae7917-0bf8-4a14-a3de-ff1c8bd5e5ff" name="What documentation do I need to provide for cancellations?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;u&gt;Full Cancellation:&lt;/u&gt;&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Cancellation documentation, such as insured-signed letter OR Insured-signed Lost Policy Release, showing the cancel effective date and all policies to be canceled.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;u&gt;Partial Cancellation:&lt;/u&gt;&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;For the following. Same documentation as required for Full Cancellation except note coverages to be canceled:&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Deleting a coverage type from a package policy&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Deleting the last VAC class from a package policy&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Deleting Family Protection coverage (producer-signed request is acceptable)&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Reducing a full coverage home (home/contents or contents) to liability only&lt;br&gt;&lt;/br&gt;&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;If you have questions about acceptable cancellation documentation, please contact Customer Service Center.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="b242a5b4-a507-47da-bd7a-f5c50fdd071c" name="What are the requirements for the Driver Course training credit?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;The Driver Certification Course Credit name may differ by state (Defensive Driving, Accident Prevention Course, Mature Driver, Advanced Defensive Driver, Driver Training, etc.) Documentation requirements are the same.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Please provide the following to support the course credit:&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Date of course completion&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Copy of course certificate&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="d304b624-3cef-4c86-bd29-ee4aac08e3f9" name="What are the requirements for the Good Student Credit?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;The Good Student Credit name may differ by state (Good Student, College Graduate, etc.) Documentation requirements are the same.&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; For a new line or newly licensed driver, please send documentation that confirms:&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Full-time student status at either high school or college&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Rank (freshman, sophomore, etc.)&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Student has attained either a &quot;B&quot; average or 3 points on a 4 point scale&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Signed by a school official with title/date, and insured signature/date&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="fe7af772-5307-43e3-a09a-d31355dae131" name="How can I change or delete a Named Insured?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;(Please note: If you have a Named Insured change/deletion AND the policy has primary vehicle coverage in Pennsylvania AND the first named insured on the policy is changing to a different person, a new Pennsylvania Vehicle Supplemental Form is required. See the FAQ section 'Pennsylvania Vehicle Coverage' for details. The first named insured signs the form and it must be faxed back to Customer Service Center, who issues the name change endorsement.)&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;u&gt;Name on Policy Spelling Correction&lt;/u&gt;&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Correct spelling for Name on policy&lt;br&gt;&lt;/br&gt;&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;u&gt;Insured 1/ Insured 2 Name Correction&lt;/u&gt;&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Correct spelling for Insured 1/Insured 2&lt;br&gt;&lt;/br&gt;&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;u&gt;Deleting Named Insured due to Divorce or Separation&lt;/u&gt;&lt;/b&gt; One of the following is acceptable, but it must pertain to all policies being revised. i.e. A homeowner's deed is not acceptable proof to delete a Named Insured from a vehicle policy.&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Signed request by the insured to be deleted requesting the deletion&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Divorce Decree or Separation Agreement - must list property that is solely owned by the remaining individual&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; (For Homeowners policies) - Deed, which must show the house is solely owned by the remaining individual&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; (For Auto policies) - Title, lease or lienholder's contract&lt;br&gt;&lt;/br&gt;&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;u&gt;Deleting Named Insured due to Death&lt;/u&gt;&lt;/b&gt;&lt;u&gt;&lt;/u&gt; (may include adding new Named Insured)&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;Deleting one of two or more Named Insureds due to death OR deleting a Named Insured due to death and adding a new named insured:&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;Is policy to be in c/o an estate Yes/No&lt;br&gt;&lt;/br&gt;&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;u&gt;Deleting a Named Insured not due to Divorce, Separation or Death&lt;/u&gt;&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Signed request from the insured whose name is to be deleted, noting all policies to be changed&lt;br&gt;&lt;/br&gt;&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;u&gt;Changing Named Insured due to Divorce or legal name change&lt;/u&gt;&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Changing the same insured's name on a single Named Insured policy due to divorce or legal name change&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Changed Insured 1 Name&lt;br&gt;&lt;/br&gt;&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;i&gt;&lt;u&gt;Changing Named Insured due to Marriage&lt;/u&gt;&lt;/i&gt;&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Changed Insured 1 Name&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; If applicable, Changed Insured 2 Name, with their occupation (type and industry) and date of birth&lt;br&gt;&lt;/br&gt;&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;u&gt;Adding a Named Insured who is not a covered family member&lt;/u&gt;&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Name of individual to be added&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Relationship to Named Insured&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Approving Underwriter name&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Underwriting approval date&lt;br&gt;&lt;/br&gt;&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;&lt;u&gt;Other&lt;/u&gt;&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Please explain details of Named Insured change&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="cc7dc146-ebcb-4ae1-a482-8db6b5e72701" name="Pennsylvania Vehicle Polices, Collector/Recreational vehicle credit" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Collector/Recreational vehicles that are 4-wheeled, licensed for the road and weigh less than 9,000 lbs. AND have one or more of these credits: Anti-theft, seat belt/air bags, defensive driving must be manually rated by Customer Service Center. Indicate on the FAX form which credit(s) apply.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;See the FAQ section 'Pennsylvania Vehicle Coverage' for details.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="67452181-a6c6-4c7f-a4f1-fd86b06752d0" name="How will transactions be processed when changes require documentation and some do not?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;It is strongly recommended that any Named Insured changes be processed as a standalone transaction as only PLSB has the authority to process this change.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;For other changes, such as a vehicle deductible change along with the add of a vehicle with Agreed Value more than 30% over Average Retail Cost, once the entry is saved, it will be held up for issuance until the vehicle Bill of Sale is received. Agents may decide to split this transaction into two endorsements so the deductible change can be issued if the Bill of Sale documentation hasn't been received.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="bc7c78a0-5f09-4d73-8606-4302569b8eae" name="Why must high limits excess policies be standalone policies?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;The increased liability these policies provide can not be combined with any other type of primary coverage. (Liability amounts on a package policy are the same for all coverages.) Therefore an existing package policy’s excess coverage can not exceed $10M. Underwriting approval is required for high limits excess coverage and the issuance of these policies is handled by Customer Service Center staff. An existing standalone high limits excess policy (liability exceeding $15M) can not be increased mid-term without Underwriting approval, and must be rewritten by Customer Service Center.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="aff8c22d-6e0c-4cb4-b6a0-6a41d4ce3a8a" name="What does insurable mean?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;An insurable is an item such as vehicle, home, or jewelry to be insured.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="0b999784-4181-4bec-bd21-f4b93e1743ef" name="What is an Interested Party?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Interested parties are entities with some degree of interest in an insurable. They include Mortgagees, Trusts/LLCs, Loss payees, Additional Interests and for TX - additional insureds. Additional insureds in any other state are not entered through the “Interested Party” function of Masterpiece but by a contract mod handled by the Underwriter (if approved.)&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="229d6868-444a-4e11-84fc-de823c6b9577" name="How are inflation factor changes processed for Jewelry?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Inflation factor changes are processed by Customer Service Center and may require Underwriter approval.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="be74ae35-787e-4685-8fc2-d2858af290e7" name="How are out-of-vault jewelry transactions handled?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Because of the impact to underwriting/rating, these requests are processed by Customer Service Center.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="a77a2b9a-b934-4bb9-ab1d-ed2afdb5b35e" name="What are the ramifications of a policy in the name of business entity rather than an individual?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;The Masterpiece contract language supports insuring individuals, not business entities. Named Insured questions should be discussed with your underwriter.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="f6bda785-12d9-4f3b-83ae-57aab5320d76" name="Moving through radio button fields:" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Use arrow keys to move between radio buttons, not the tab key.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="a3d4be2c-b85c-4eb9-b8bf-94f6d24236c1" name="Shortcuts through keystroke combinations:" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Alt + A = Brings user to the “Manage Vehicles” screen&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Alt + E = Brings user to the “Manage Excess Watercraft” screen&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Alt + H = Brings user to the “Manage Homes” screen&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Alt + P = Brings user to the “Policy Overview” screen&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Alt + V = Brings user to the “Manage Valuable Articles” screen&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Alt + N = Brings user forward a page&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Alt + B = Brings user backward a page&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="7ec45a00-568e-4ec2-b74b-806d5e676110" name="Temporary bypassing of error messages:" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Hit the enter key twice or click the “Next” button twice. Error messages need resolution before issuing transaction.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="ce787a3c-8d12-4297-94d0-2e80e4585bf3" name="“Back” and “Next” buttons:" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;When you have entered information on a screen - haven't saved it - and click the “Back” button, you will lose the data entered. You will either be returned to the previous screen or to a summary screen.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Clicking the “Next” button saves your data and moves you to the next logical screen in the flow, or to a summary screen.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;When you are in a flow and click on a button from the right-hand column of the screen, the system saves your data as  though you had clicked “Next”. &lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;(Exception: With Billing Address changes, the user must click &quot;Next&quot; in order to update the billing system.) &lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;NOTE&lt;/b&gt;: Another way to save your input: click the &quot;Save Policy&quot; button near the bottom of the right-hand column of the screen.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="ab3e0fa3-1c4f-41c1-b1e1-9f8512da3537" name="What is a non-concurrent transaction?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Transactions that don’t pass certain system edits and route to the Underwriter’s in-box for approval are referred to as non-concurrent transactions. While the transaction is pending with the Underwriter, agents and Customer Service Center staff are unable to view the policy. The Underwriter must review the transaction and release it so it issues through or decline it. A declined endorsement voids the endorsement, making it inaccessible. A declined new line policy reverts back to open quote status.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="275e4aec-40f1-41d1-bea7-f3a3b773614f" name="What are Chubb’s non-resident license rules?" title="" number="" html="&lt;p align='left'&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;&lt;font face='Articulate' size='13' color=''&gt;•&lt;TAB&gt;&lt;/TAB&gt;Agents must have a non-resident license when placing business outside their home state. This applies to new lines or adding new locations to existing business. It also applies to rewrites Customer Service Center processes for an agent.&lt;/font&gt;&lt;/textformat&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;&lt;font face='Articulate' size='13' color=''&gt;•&lt;TAB&gt;&lt;/TAB&gt;Non-resident licenses are appointed to writing companies. Your agency may be approved to write business in a writing company but your non-resident license must be appointed in that writing company as well.&lt;/font&gt;&lt;/textformat&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;&lt;font face='Articulate' size='13' color=''&gt;•&lt;TAB&gt;&lt;/TAB&gt;The risk’s location may require an agent to have either an individual or corporate nonresident license or both. When both are required, both must be in Agency Service’s system or the policy/endorsement can not be issued.&lt;/font&gt;&lt;/textformat&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;&lt;font face='Articulate' size='13' color=''&gt;•&lt;TAB&gt;&lt;/TAB&gt;You can check your agency/individual license status through @chubb. Click on Producer Appointment Express.&lt;/font&gt;&lt;/textformat&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;&lt;font face='Articulate' size='13' color=''&gt;•&lt;TAB&gt;&lt;/TAB&gt;If you have license information to be loaded to Chubb’s system, Customer Service Center staff can fax/email an Agency Services form to agents. The form captures the information Agency Services needs to initiate the process. If you do not have your license(s) and need more information, contact Agency Services at 1-908-572-5380 or email &lt;/font&gt;&lt;font face='Articulate' size='13' color='#0000ff'&gt;&lt;u&gt;Agency-Services@chubb.com&lt;/u&gt;&lt;/font&gt;&lt;/textformat&gt;&lt;/p&gt;">
    </Step>
    <Step id="8d74a274-a86e-4dd1-a291-d4e1cab7ab5b" name="What is an out-of-sequence endorsement?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;This is an endorsement with an effective date prior to the effective date of the last issued endorsement on a policy. Out-of-sequence endorsements are blocked because of their potential impact on endorsements already issued with subsequent effective dates.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="ae2b4504-c0ad-4f2b-8cbb-2638b8442125" name="Why can’t I issue a PA policy with primary vehicle coverage?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;(Primary vehicle coverage= physical damage, and/or primary liability, and/or primary UM/UIM, and/or first party&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;benefits).&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;When primary vehicle coverage is being provided, Pennsylvania requires a signed and completed “Pennsylvania Vehicle Supplemental Form” (signed by the first named insured on the policy) for:&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;•&lt;TAB&gt;&lt;/TAB&gt;New lines (all form pages)&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;•&lt;TAB&gt;&lt;/TAB&gt;First time adds of coverage (all form pages)&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;•&lt;TAB&gt;&lt;/TAB&gt;Rewrites (all form pages)&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='21'&gt;•&lt;TAB&gt;&lt;/TAB&gt;Named insured change when the first named insured on the policy is changing to a different person (all form pages)&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='21'&gt;•&lt;TAB&gt;&lt;/TAB&gt;Specific qualifying endorsements (page 1 &amp;amp; the pertinent form pages only)&lt;br&gt;&lt;/br&gt;&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;When all form pages are needed, quotes for the basic mandated coverage are also required.&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;($35K liability, $5K medical payments coverage, no comp/collision, no UM/UIM, and including losses and credits.) The basic coverage quotes must be for full tort and limited tort. The basic limited tort quote has two further subsets: the annual premium for $35,000 vehicle liability coverage and the annual premium for First Party Benefits of $5,000 Medical Expense. The system provides the quotes along with your desired coverage quote. The basic limited tort premium and its two subsets are entered on page 3. The basic limited tort premium is reentered on page 4 along with the basic full tort premium.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="f2e4f941-132b-4c5c-b5b9-b37ee0a3a112" name="Obtaining the Pennsylvania Vehicle Supplemental Form" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;You can obtain the form through Supply by emailing FormsOrdering@Chubb.com or from Customer Service Center at 1-800-248-2275 by requesting an electronic version of the form. &lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="096fb585-7d7f-42b4-959e-abd628a818de" name="When does PLSB have to intervene on rating a PA Auto Policy?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;If a collector or recreational vehicle meets these criteria: 4-wheeled, licensed for the road, weigh less than 9,000 lbs. AND has any of these credits: anti-theft, passive restraint, and/or accident prevention - the credits must be manually applied by PLSB. A quote for a collector or recreational vehicle meeting the criteria and having one or more of the credits can be created. However, the rate will change when the premium modification is applied. If the collector or recreational vehicles are on a policy meeting the criteria for needing the Pennsylvania Vehicle Supplemental form, the manually calculated premium must be reflected on the form.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="9b6ffa4d-0773-49e5-8734-55ad82528f20" name="What causes a policy to go on hold?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Users exiting Masterpiece incorrectly while a policy is open cause the policy to go on hold. Users must choose &quot;Rate&quot; then one of the &quot;Close&quot; options for any open policy before exiting Masterpiece. This type of hold can be rectified by calling Chubb Premier Solutions to release the hold.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;i&gt;Policies held for the following reasons can not be released by Chubb Premier Solutions:&lt;/i&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;If another user (from your agency or CSC) has opened the policy, it isn’t accessible until that user has closed out the policy.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;If a transaction on the policy required overnight processing (E.G. an Insured to Mortgagee bill payor change), no user can access the policy until the processing has cleared (typically the next day). The transaction resulting in overnight processing could be generated by an agent user or CSC user.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;A rating problem on a specific policy can require Chubb to manually place a hold on the policy until the problem is corrected.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;A general problem affecting multiple policies can require Chubb to manually place a hold on all affected policies until the problem is corrected. The work to correct multiple policy problems - which can involve manual holds - is referred to as a Recovery.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;If users encounter a system malfunction during processing of a policy, the error message states it is a Runtime error and asks if the user wants to exit Masterpiece. Users should say yes to exit Masterpiece. The policy will go on hold. After re-opening Masterpiece, do not try to re-access the policy. Contact Chubb Premier Solutions with the policy number.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="88b8f252-7969-453d-84fe-95915a4c286a" name="How do I view the premium detail for a particular insurable?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;The premium detail button from a “Manage (Insurable)” is not usable until the transaction has been rated first.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="76c9b498-b257-4e28-96b0-1b5860db2cdb" name="What is the best practice for rating and saving an open quote/endorsement –particularly if my Underwriter needs to view the transaction?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Always rate the first version of an open quote or endorsement before saving and closing out - even if you opened it to just view the transaction. Underwriters can only view version 1 of a transaction and only after it has been rated before saving and closing. Rating a transaction before issuing it will identify errors or potential problems needing attention before issuance.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;You should also always rate and issue any changes made in a Pre-Renewal. The rate/issue will update the Pre-Renewal but not complete the issuance process. The rate/issue steps trigger system edits for entry errors.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="ddf9a43a-b2bd-4c6d-8761-3776438a70bd" name="What is the best practice for saving while working on a transaction?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Save often, save early! Periodically save your transaction processing to prevent losing data should there be a system problem. Choose the “Save policy” button on the right of your screen. If there is a system problem, this message will appear: “All data from the last time you saved is at risk. Please contact CSC for assistance.”&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="dd9c2ada-5358-45ce-89db-3832ced5dd83" name="What is the meaning of these terms found in certain edit/error messages?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;BCEGS code&lt;/b&gt; = In Florida, a grading code based on how well building codes are enforced.&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Lower grades mean more stringent enforcement.&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;Cap&lt;/b&gt; = a $ amount limit.&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;Capturable&lt;/b&gt; = information about an item insured under a policy.&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;Grandfathered cap&lt;/b&gt; = a $ amount limit available only for policies with inception dates prior to the date when allowable limits for the state were changed. New lines do not qualify for grandfathered caps.&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;Insurable&lt;/b&gt; = something which could be insured under a Homeowner’s, Valuable Articles, Vehicle or Excess Liability policy.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="cf9f124a-b344-45a1-9d7b-4a11b705df94" name="What are transaction types?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;The system automatically assigns a description of each transaction in MPRT. The policy's header - in the third line - has an abbreviation for each transaction type:&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; COBP = Change of Bill Payor&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Endt = Endorsement&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; FullCanc = Full Cancel&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; FullRein = Full Reinstatement&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; NL = New Line&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; PartCanc = Partial Cancellation&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; PartRein = Partial Reinstatement&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; PreRenl = Prerenewal&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Rein = Reinstatement&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; Renl = Renewal&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; R/C = Renewal Conversion&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; R/W NL = Rewrite of New Line&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; R/W Renl = Rewrite Renewal&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; S/C Canc = Special Change Cancel&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;textformat tabstops='[0]' indent='-20' leftmargin='36'&gt;•&lt;TAB&gt;&lt;/TAB&gt;&#x2; S/C Rein = Special Change Reinstatement&lt;/textformat&gt;&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="024a93a5-1250-4293-853c-acd2713a1922" name="What is the significance of the transaction description “VAC ALERT”?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;When Customer Service Center is inputting an extensive schedule of valuable articles items it may take many hours of processing time. The open endorsement is labeled VAC ALERT to notify other users that a schedule is in process of being entered. If another endorsement is created and issued when a VAC ALERT open endorsement exists, all the schedule entries will be lost. To see a VAC ALERT transaction description: On the 'Policy Transaction History' screen, highlight any open transactions in the top section of the screen. In the text fields underneath the top section, look for the 'Transaction Description' field, and a description of &quot;VAC ALERT&quot;.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="7fc53fa2-3006-48ba-ad0a-34cd82a17b7e" name="How can I easily enter an auto when the insured traded in their former vehicle for anew vehicle?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Click on the &quot;Vehicles&quot; tab. On the &quot;Manage Vehicles&quot; screen, highlight the vehicle being traded. Use the drop down option of &quot;Substitute Selected Vehicle.&quot; Enter the new car's VIN and confirm it. The new vehicle is added and the old vehicle is removed. Note: the new vehicle takes on any coverages/options of the old vehicle that the system doesn't assign. For&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;example, if you want a different deductible, you must change it.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="353aecdc-770a-4ff3-9825-eb970ff032c2" name="What do I do when the system does not have a record of a VIN in the database?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Provide the bill of sale or window sticker to PLSB and request a manual update of the VIN database. &lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;Note:&lt;/b&gt; manual updates are not done for motorcycles or collector vehicles.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="ff74ce10-717c-405a-a288-57cd2e2cddc5" name="What is the purpose of the additional question prompts when issuing vehicle coverage?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;The responses provide underwriting information that is not currently captured in our system.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="b3095ef3-9d6a-443d-bc2b-5b385eeea43b" name="Why create a version?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;If you wish to change coverages on a quote and compare premium differences against those&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;coverage changes, versions enable that comparison.&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Example:&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;A new line quote is created for vehicle coverage with a $500 deductible, then rated. A 2nd version of that quote is created (via the “Create Version” button on the “Policy Overview” screen). This version is an exact duplicate of the initial quote. You then navigate to the deductible screen and change the deductible to $1,000 and rate this version. You are able to see how the different deductibles impact the premium. Labeling each version with a transaction description describing the difference helps when referring back to the versions as you discuss options with your insureds. Versions can be created on new line quotes and endorsements to existing policies.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="4acbb325-d997-4337-997e-90acfa76de13" name="Who do I contact if I need help?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;Connectivity issues with Masterpiece/Citrix, MPRT Navigation questions or MP application problems.&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Note: If GetAccess or the ASP is down, Masterpiece can be accessed through www.chubb.com/personal.&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Chubb Premier Solutions Masterpiece Help Desk 1-866-324-8222.&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;i&gt;Chubb Premier Solutions Masterpiece Help Desk does not process nor have the authority to answer coverage questions.&lt;br&gt;&lt;/br&gt;&lt;/i&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;Processing/Policy Inquiries that are unrelated to Masterpiece navigation; non-Masterpiece questions and Billing questions:&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Customer Service Center 1-800-248-2275&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;&lt;b&gt;Coverage questions:&lt;/b&gt; Chubb Premier Solutions staff and PLSB staff are not authorized to answer coverage questions. Please call your underwriter.&lt;/font&gt;&lt;/p&gt;">
    </Step>
  </steps>
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</Interaction>