<Interaction Type="FAQ" ContentFolder="proj_content" Title="Masterpiece® Real-time Processing FAQ's &amp; Answers" Numbering="0" animation="bounce" contentfont="Articulate" jpegquality="80" autoplay="false" autoplayduration="5" headingfont="Articulate" navfont="Articulate" soundeffects="true" volumebutton="true" audioquality="low" audiocustombitrate="br112Kbps" audiocustomfrequency="fq12KHz" audiocustomchannel="ccMono" navbuttons="true" forceorder="false" detectflashver="true" version="2.3.1005.1623" borderstyle="round_inset">
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  <steps>
    <Step id="3f51d3c4-4729-4bca-aebe-00053e63a8f9" name="Can I change Term Dates on a new line policy?&#xA;" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Yes - Policy Tab - Other Actions - I Want to Access: Term Dates&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="1893aeef-81ab-4e1f-be19-e96f3d48e8bd" name="Why is there no change in premium after adding/deleting itemized valuable articles?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Match Totals button must be clicked after adding/deleting itemized valuable articles.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="24a85faf-6e43-4871-8b76-f0f474aee0a8" name="Why can’t I change mileage usage on a car?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Mileage usage can be changed on the driver screens.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="e0422190-9560-46ef-bc09-2bf4f64df1e0" name="Why does the location still appear on the Manage Location screen after deleting the residence?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;The residence information will be removed from the location screen once the policy has been rated and the endorsement is issued.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="a12a99a1-999f-4a2b-bc8f-d4764ef76400" name="Why doesn’t Excess Liability appear as an option under residence coverage?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;For liability to appear you must, select location as &quot;Primary Rating Screen&quot; on resident coverages screen. &lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="06922ddc-9021-4cc9-8065-4ac8ba935abe" name="Why don’t I see Drivers on the driver assignment screen?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;You must select a vehicle in order for the policy drivers to appear.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="dad5a312-0678-4c3e-80d0-3b1d0ba67338" name="Why is the bill payor information grayed out when I try to endorse the policy?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;In order to amend Bill Payor information, you must select &lt;b&gt;Update Bill Payor&lt;/b&gt; on the Policy Transaction History screen.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="d6fe7575-359b-485a-b067-f37b2cc76618" name="Why can’t I change the c/o information on the policy?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Any part of the name field can only be changed by Customer Service Center by calling 1-800-248-2275.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="edb4ae18-8151-4191-92a2-daddb6e97b16" name="Why does the amount repopulate in blanket valuables when I try to delete it?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;You must enter a zero in blanket valuables field in order to remove it.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="08da4ac7-f7e7-47cf-b935-04d8255dac41" name="Why can’t I add Comprehensive only to a vehicle?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;If you have already selected Comprehensive and Collision, you must first remove both in order to add Comprehensive only.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="7086139f-2efd-44b3-827b-0753e7a2451c" name="I previously quoted a change, now I want to issue it, how can I change the endorsement date?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Endorsement dates cannot be changed, the endorsement must be reentered.&lt;/font&gt;&lt;/p&gt;">
    </Step>
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