<Interaction Type="FAQ" ContentFolder="proj_content" Title="Masterpiece Real-time® Technical FAQ's &amp; Answers" Numbering="0" animation="bounce" contentfont="Articulate" jpegquality="80" autoplay="false" autoplayduration="5" headingfont="Articulate" navfont="Articulate" soundeffects="true" volumebutton="true" audioquality="low" audiocustombitrate="br112Kbps" audiocustomfrequency="fq12KHz" audiocustomchannel="ccMono" navbuttons="true" forceorder="false" detectflashver="true" version="2.3.1005.1623" borderstyle="round_inset">
  <Search enabled="true" searchtext="Search" resulttext="found for" />
  <steps>
    <Step id="1893aeef-81ab-4e1f-be19-e96f3d48e8bd" name="Does my password expire?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Your password does not expire.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="24a85faf-6e43-4871-8b76-f0f474aee0a8" name="Can I reset my password?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;You can reset your password by clicking on the “Reset Your Password” link on the @chubb logon webpage. You will need to know your userid and email address.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="e0422190-9560-46ef-bc09-2bf4f64df1e0" name="How do I print a quote proposal?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;After rating a new line or renewal quote, the user should choose the version # and click on &quot;Go&quot; button on the Masterpiece Real-time policy premium summary screen. The proposal will appear with data pre-filled from Masterpiece Real-time. By clicking “Print Quote Proposal” towards the top left corner, the user’s print utility will open to choose a printer.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="a12a99a1-999f-4a2b-bc8f-d4764ef76400" name="How do I save a quote proposal?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;After rating a new line or renewal quote, the user should choose the version # and click on &quot;Go&quot; button on the Masterpiece Real-time policy premium summary screen. The proposal will appear with data pre-filled from Masterpiece Real-time. By clicking “Print Quote Proposal” towards the top left corner, the user’s print utility will open to choose a printer.  Choose ADOBE PDF and click Print.  When the Save window appears type in -(b:&lt;b&gt;&lt;i&gt;quote&lt;/i&gt;&lt;/b&gt;)   The word &lt;b&gt;&lt;i&gt;quote&lt;/i&gt;&lt;/b&gt; is the name of the file- You can name it anything of your choosing.  You will need to retrieve the file by looking in your local C: drive.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="06922ddc-9021-4cc9-8065-4ac8ba935abe" name="How do I add printers to my Citrix Session?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;By default, your local printers are automatically created at logon. Please contact CPI Premier Solutions if you cannot print at 866-324-8222 or email &lt;/font&gt;&lt;font face='Articulate' size='13' color='#0000ff'&gt;&lt;u&gt;premiersolutions@chubb.com&lt;/u&gt;&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="dad5a312-0678-4c3e-80d0-3b1d0ba67338" name="Do I have to install anything before using Masterpiece Real-time?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;Yes. You will need to follow the Citrix setup guide located in Agent Connection.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="d6fe7575-359b-485a-b067-f37b2cc76618" name="What is a Citrix plug-in and why do I need it?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;The Citrix plug-in works with your browser to allow you to connect via the internet, to our Citrix server where Masterpiece Real-Time resides. Instructions on how to setup the free download is located in Agent Connection.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="edb4ae18-8151-4191-92a2-daddb6e97b16" name="I have a firewall in my agency and it will not allow me to connect to your server.What should I do?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;You will need to ensure that port 1494 is open on your firewall for incoming and outgoing TCP for the following IP range:&lt;br&gt;&lt;/br&gt;&lt;/font&gt;&lt;/p&gt;&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;164.44.66.202 through 254&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="08da4ac7-f7e7-47cf-b935-04d8255dac41" name="I have a Proxy server in my office. Do I need to configure it?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;If you use a proxy server, you will also need to disable caching for the same range (164.44.66.192/26). Proxy servers are used to improve response time to frequently used web sites. If the proxy is turned on, new connections to Chubb’s Terminal Server farm cannot be established. A solution to resolving the connection to Masterpiece Interface is to bypass the proxy server for Chubb’s IP addresses.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="7086139f-2efd-44b3-827b-0753e7a2451c" name="Do all internet browsers work?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;We recommend using Internet Explorer in lieu of other web browsers.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="3f51d3c4-4729-4bca-aebe-00053e63a8f9" name="Why don’t I have access to a policy when I do a search? Error message says-User not authorized to view policy&#xA;" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;You may need access to a producer code that your userid currently does not have access to. Please contact CPI Premier Solutions at 866-324-8222 or email &lt;/font&gt;&lt;font face='Articulate' size='13' color='#0000ff'&gt;premiersolutions@chubb.com&lt;u&gt;&lt;/u&gt;&lt;/font&gt;&lt;font face='Articulate' size='13' color='#000000'&gt; with the policy # and they will correct the problem.&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="16ae7917-0bf8-4a14-a3de-ff1c8bd5e5ff" name="I noticed the system is slow and taking a long time to process a transaction." title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;We monitor the usage of our Citrix servers and try our best to have enough capacity so the end-user has a good experience with fast response time. If you notice any slowness please report it to CPI Premier Solutions at 866-324-8222 or email &lt;/font&gt;&lt;font face='Articulate' size='13' color='#0000ff'&gt;&lt;u&gt;premiersolutions@chubb.com&lt;/u&gt;&lt;/font&gt;&lt;/p&gt;">
    </Step>
    <Step id="b242a5b4-a507-47da-bd7a-f5c50fdd071c" name="Is training available for Masterpiece Real-time?" title="" number="" html="&lt;p align='left'&gt;&lt;font face='Articulate' size='13' color=''&gt;We offer multiple webcasts on scheduled dates.  For dates and times, please see our webcast registration instructions and different subjects on Agent Connection or the convenient link called  &lt;/font&gt;&lt;font face='Articulate' size='13' color='#0000ff'&gt;&lt;b&gt;(WEBCAST TRAINING SCHEDULE) &lt;/b&gt;&lt;/font&gt;&lt;font face='Articulate' size='13' color='#000000'&gt;located next to the @chubb main menu selection for Masterpiece Real-time called &lt;b&gt;Process a Policy Transaction.&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;">
    </Step>
  </steps>
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